{"id":2070,"date":"2025-11-26T11:59:10","date_gmt":"2025-11-26T10:59:10","guid":{"rendered":"https:\/\/www.andalsurexcursiones.com\/politica-de-privacidad\/"},"modified":"2025-12-08T12:56:13","modified_gmt":"2025-12-08T11:56:13","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.andalsurexcursiones.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2070\" class=\"elementor elementor-2070 elementor-1269\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-036e115 e-flex e-con-boxed e-con e-parent\" data-id=\"036e115\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc27fb2 e-flex e-con-boxed e-con e-parent\" data-id=\"bc27fb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50d596c elementor-widget elementor-widget-text-editor\" data-id=\"50d596c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This Privacy Policy explains in a clear and accessible manner how we process the personal data you provide us with when you browse our website, make a booking, contact us or participate in our tourist activities.<\/p><h2><strong>1. Data controller<\/strong><\/h2><p>The data controller responsible for processing your personal data is:<br><strong>Naturanda Turismo Ambiental S.L.<\/strong><br>Tax ID number: B90315408<br>Address: Parque Rub\u00e9n Dar\u00edo 3 9\u00ba A 41010 Seville<br>Official email address for privacy matters: <strong><a class=\"decorated-link cursor-pointer\" href=\"mailto:info@andalsurexcursiones.com\" rel=\"noopener\">info@andalsurexcursiones.com<\/a><\/strong><\/p><p>Following the integration of the <strong>Andalsur Excursiones<\/strong> brand, Naturanda assumes responsibility for the processing of all data collected by said commercial brand and centralises its management in accordance with this Privacy Policy.<\/p><h2><strong>2. Data we collect<\/strong><\/h2><p>We collect different types of data, depending on how you interact with us:<\/p><h3><strong>a) Data provided directly by you<\/strong><\/h3><ul><li>Full name<\/li><li>Email address<\/li><li>Phone<\/li><li>Payment details (processed securely)<\/li><li>Information required for bookings and activities<\/li><li>Enquiries sent by post or forms<\/li><li>Data provided when registering or subscribing<\/li><li>Information you choose to share when using linked social media accounts<\/li><\/ul><h3><strong>b) Automatically collected data<\/strong><\/h3><ul><li>IP address<\/li><li>Cookies and browsing data<\/li><li>Information about your searches, bookings or interests<\/li><li>Language, country of access, and other non-identifying demographic data<\/li><\/ul><h3><strong>c) Data from social media<\/strong><\/h3><p>If you log in via Facebook, Google, or other platforms, we may receive:<\/p><ul><li>Name<\/li><li>Email<\/li><li>Profile picture<\/li><li>Public information in your settings<\/li><\/ul><h3><strong>d) Photographs and videos during activities<\/strong><\/h3><p>We may obtain your image during excursions or activities, as detailed in section 10.<\/p><h2><strong>3. What we use your data for<\/strong><\/h2><p>We use your data solely for legitimate purposes:<\/p><h3><strong>a) Provision of the service<\/strong><\/h3><ul><li>Manage bookings and payments<\/li><li>Confirm your purchase<\/li><li>Send you relevant information about the activity<\/li><li>Provide customer service<\/li><\/ul><h3><strong>b) Improvement and customisation<\/strong><\/h3><ul><li>Tailor recommendations to your interests<\/li><li>Analyse the use of our website<\/li><li>Make operational improvements and internal statistics<\/li><\/ul><h3><strong>c) Commercial communications<\/strong><\/h3><p>Only when you have authorised it or there is a prior commercial relationship:<\/p><ul><li>Send promotions<\/li><li>Share news about destinations or activities<\/li><li>Invite surveys or ratings<\/li><\/ul><h3><strong>d) Legal compliance and security<\/strong><\/h3><ul><li>Fraud prevention<\/li><li>Tax and accounting obligations<\/li><li>Respond to requests from authorities<\/li><\/ul><h2><strong>4. Legitimacy of processing<\/strong><\/h2><p>The processing is carried out in accordance with the following legal bases:<\/p><ul><li><strong>Contract execution<\/strong>: booking management.<\/li><li><strong>Consent<\/strong>: commercial communications, non-essential cookies, use of images.<\/li><li><strong>Legitimate interest<\/strong>: service improvements, internal analysis, security.<\/li><li><strong>Compliance with legal obligations.<\/strong><\/li><\/ul><h2><strong>5. Recipients of your data<\/strong><\/h2><p>We only share your data when strictly necessary:<\/p><ul><li><strong>Suppliers involved in your activity<\/strong>: tour operators, guides, transport providers, accommodation providers, etc.<\/li><li><strong>Technology and marketing companies<\/strong> operating under confidentiality agreements.<\/li><li><strong>Financial institutions and payment gateways.<\/strong><\/li><li><strong>Public authorities<\/strong> when there is a legal obligation to do so.<\/li><\/ul><p><strong>We do not sell personal data or share it with third parties unrelated to the provision of the service.<\/strong><\/p><h2><strong>6. International transfers<\/strong><\/h2><p>We do not transfer data outside the European Economic Area, unless:<\/p><ul><li>The contracted activity is carried out in a third country, or<\/li><li>You interact with external platforms (Meta, Google, etc.), which are subject to their own policies.<\/li><\/ul><p>In these cases, the safeguards provided for in the GDPR shall apply.<\/p><h2><strong>7. Retention period<\/strong><\/h2><p>Your data will be retained:<\/p><ul><li>For as long as there is a contractual relationship or it is necessary for the provision of the service.<\/li><li>Unless you request its deletion, when processing depends on your consent.<\/li><li>During the periods required by tax and accounting legislation.<\/li><li>The time necessary for statistical or improvement purposes, anonymising the data where possible.<\/li><\/ul><h2><strong>8. Your rights<\/strong><\/h2><p>You may exercise your rights at any time:<\/p><ul><li>Right of access<\/li><li>Right of rectification<\/li><li>Right to erasure<\/li><li>Right to object<\/li><li>Right to restriction of processing<\/li><li>Right to portability<\/li><li>Right to withdraw consent<\/li><\/ul><p><strong>How to exercise these rights<\/strong>:<br>By sending an email to: <a class=\"decorated-link cursor-pointer\" href=\"mailto:andalsur@naturanda.com\" rel=\"noopener\">andalsur@naturanda.com<\/a><br>(indicating the right you wish to exercise and providing proof of identity if necessary).<\/p><p><strong>Supervisory authority<\/strong>:<br>If you are not satisfied, you may lodge a complaint with the <strong>Spanish Data Protection Agency (AEPD).<\/strong><\/p><h2><strong>9. Cookies<\/strong><\/h2><p>We use cookies to:<\/p><ul><li>Improve the user experience<\/li><li>Analyse website traffic and usage<\/li><li>Customise content and recommendations<\/li><\/ul><p>You may consult the Cookies Policy to manage your preferences.<\/p><h2><strong>10. Use of images for promotional purposes<\/strong><\/h2><p>Durante nuestras actividades, podemos capturar fotograf\u00edas o v\u00eddeos en los que usted pueda aparecer.<\/p><p>These images may be used for promotional purposes in:<\/p><ul><li>Website<\/li><li>Social media<\/li><li>Advertising material<\/li><\/ul><p>If you do not want your image to be used, you can request this at <strong><a class=\"decorated-link cursor-pointer\" rel=\"noopener\">andalsur@naturanda.com<\/a><\/strong>, and we will remove the content within a reasonable period of time.<\/p><h2><strong>11. Security<\/strong><\/h2><p>Naturanda implements technical and organisational measures to protect your data:<\/p><ul><li>SSL connection<\/li><li>Encryption of sensitive information<\/li><li>Internal access controls<\/li><li>Secure servers<\/li><li>Incident detection and response protocols<\/li><\/ul><p>Although no system is completely foolproof, we act with diligence and transparency.<\/p><h2><strong>12. Contact<\/strong><\/h2><p>For any questions regarding this policy or the processing of your personal data:<\/p><p>Official GDPR email address:<br><strong><strong><a class=\"decorated-link cursor-pointer\" href=\"mailto:info@andalsurexcursiones.com\" rel=\"noopener\">info@andalsurexcursiones.com<\/a><\/strong><\/strong><\/p><p><strong>Responsible<\/strong>:<br>Naturanda Environmental Tourism S.L.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This Privacy Policy explains in a clear and accessible manner how we process the personal data you provide us with when you browse our website, make a booking, contact us or participate in our tourist activities. 1. Data controller The data controller responsible for processing your personal data is:Naturanda Turismo Ambiental S.L.Tax ID number: B90315408Address: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2070","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.andalsurexcursiones.com\/en\/wp-json\/wp\/v2\/pages\/2070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.andalsurexcursiones.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.andalsurexcursiones.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.andalsurexcursiones.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.andalsurexcursiones.com\/en\/wp-json\/wp\/v2\/comments?post=2070"}],"version-history":[{"count":13,"href":"https:\/\/www.andalsurexcursiones.com\/en\/wp-json\/wp\/v2\/pages\/2070\/revisions"}],"predecessor-version":[{"id":2763,"href":"https:\/\/www.andalsurexcursiones.com\/en\/wp-json\/wp\/v2\/pages\/2070\/revisions\/2763"}],"wp:attachment":[{"href":"https:\/\/www.andalsurexcursiones.com\/en\/wp-json\/wp\/v2\/media?parent=2070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}