Legal Notice

1. Identification of the Website Owner

In compliance with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), it is hereby stated that the ownership of the following websites:

  • www.naturanda.com
  • www.discoveringandalucia.com
  • www.donanaguide.com
  • www.andalsurexcursiones.com

and any other domain associated with their trademarks, including Andalsur Excursiones, corresponds to:

Naturanda Turismo Ambiental S.L.
CIF: B90054370
CIAN: 416350-2
Active Tourism Licence: AT/SE/00072
Address: C/ Rastro 12A, 41004, Seville
Email: andalsur@naturanda.com

Telephone: +34 955 220 543

2. Purpose of the Website

This Legal Notice regulates access to and use of the websites owned by Naturanda and the tourism services offered on them: excursions, guided tours, active tourism activities, complementary transportation, ticket sales, and experiences at destination.

Access to and browsing any of these websites grants the status of USER and implies full and unreserved acceptance of the content of this Legal Notice.

Naturanda reserves the right to modify this information without prior notice when necessary, ensuring its publication as far in advance as possible.

3. Conditions of Access and Use

The USER agrees to use the website and its services lawfully, in accordance with:

  • Current legislation
  • Good faith and public order
  • This Legal Notice

The following are prohibited:

  • Disseminating unlawful, violent, discriminatory, or illegal content.
  • Introducing viruses or performing actions that may damage or hinder the functioning of the website.
  • Attempting to access restricted areas or third-party data without authorization.
  • Infringing intellectual and/or industrial property rights.
  • Using content for commercial purposes without authorization.

Naturanda may restrict or deny access to users who fail to comply with these conditions.

4. Applicable Tourism Regulations

The tourism services offered by Naturanda are governed, among others, by:

  • Law 16/1987 on the Regulation of Land Transport
  • Decree 168/1994 of 30 May, regulating Travel Agencies
  • Royal Legislative Decree 1/2007 (Package Travel)
  • Decree 319/1990 of 21 December, on road passenger transport in vehicles with more than 9 seats

When the use of vehicles with more than 9 seats is required, the service will be subcontracted to authorised transport companies in accordance with current regulations.

Naturanda offers activities where transportation is an ancillary element, not the main purpose of the service.
The client acknowledges that their voucher corresponds to a tour or tourist activity, not to a transportation service itself.

5. Risks Inherent to the Activities

Active tourism activities or excursions may involve associated risks. Naturanda has all mandatory permits, licences, and insurance, but the client accepts that no compensation may be claimed beyond the coverage established in such insurance policies.

6. Claims During the Activity

If during the activity the client wishes to make a complaint, they must notify the guide, escort, or group leader immediately so that it can be corrected on the spot.

Claims regarding incidents not communicated during the activity will not be accepted afterwards.

For later or formal complaints, the user may write to: andalsur@naturanda.com

7. Authority to Purchase Tickets on Behalf of the Client

For the proper provision of the service, Naturanda may purchase tickets, admissions, or passes on behalf of the client, with prior consent given at the time of booking.

The cost of such tickets is paid in advance via cash, card, or bank transfer, as applicable.

8. Intellectual and Industrial Property

All website content (texts, images, videos, logos, designs, source code, etc.) is the property of Naturanda or third parties who have authorised its use.

Reproduction, distribution, publication, transformation, or commercial exploitation of any content without express authorization from the owner is prohibited.

9. Disclaimer of Warranties and Liability

Naturanda does not guarantee:

  • The continuous operation of the website
  • The absence of viruses or harmful elements
  • The accuracy or constant updating of content

Naturanda will not be liable for damages arising from:

  • Technical failures or unavailability
  • Third-party actions
  • Improper use of the website
  • Content or services provided by external linked sites

10. Hyperlinks

The presence of links to external websites does not imply any relationship between Naturanda and their owners, nor approval of their content. Naturanda is not responsible for the operation or accessibility of linked sites.

11. Communications

Communications between the USER and Naturanda will be considered valid when made through:

12. Applicable Law and Jurisdiction

This Legal Notice is governed by Spanish law. Any dispute arising from its interpretation or from the use of the websites shall be submitted to the courts of Seville, unless mandatory regulations establish a different jurisdiction.